Customer-generated research positions Prophix as a best-in-class vendor
MISSISSAUGA, ONTARIO – Prophix Software, a global leader in Corporate Performance Management (CPM) software, achieved high marks as an Overall Leader in Dresner Advisory Services’ Wisdom of Crowds Enterprise Planning Market Study. This annual report is a broad assessment of the enterprise planning market, examining key user trends, attitudes, and three-year plans.
The Dresner study concluded
A leader in both Customer Experience and Vendor Credibility models, Prophix is best-in-class for a wide variety of measures including sales professionalism, product knowledge, responsiveness, flexibility/accommodation, business practices, contractual terms and conditions, follow-up after sale, support: professionalism, consult: professionalism, experience, and business integrity. It maintains a perfect recommend score.
2018 Vendor Credibility Model
The Vendor Credibility model considers how customers “feel” about their vendor. Customer feedback places Prophix in the upper-right quadrant for “Credibility Leaders”, which contains the highest-scoring vendors.
2018 Customer Experience Model
The Customer Experience model considers the real-world experience of customers working with enterprise planning products daily. Dresner positions Prophix in the upper-right quadrant of the Customer Experience model, among the highest-scoring vendors, earning Prophix the title of an “Overall Experience Leader.”
For each annual study, enterprise planning users contribute their opinion on topics related to their current and planned usage. Users are also asked to prioritize 18 technologies and initiatives strategic to planning. The 2018 report also includes year-over-year comparisons to indicate market shifts.
“This is the fourth year Dresner has recognized us as an Overall Leader in their market study,” said Alok Ajmera, President & COO, Prophix Software. “Our customers know our software best, they use it day-in and day-out, and it is a privilege to be so highly-valued by our user base.”
To access the full report, compliments of Prophix, click here.
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